General Manager

Reference Number: UWFUH8
Location: Capitol Heights, Maryland, US;Washington, District of Columbia, US

Capitol Heights, MD



The General Manager is responsible for all aspects of logistics management and distribution activities for assigned facility including P&L, customer satisfaction, inventory, shipping and receiving, and delivery of product. Manages, develops, trains, and coaches staff.


  • Defines key performance metrics and benchmarking against industry best practices and drives continuous improvement through use of technology, equipment, and improved processes.
  • Manages budget responsibilities for the facility.  Monitors and tracks all costs and implements processes and policies to control costs. 
  • Drives customer processes and procedures across the distribution network. 
  • Identifies employees’ skills and develops them by coaching and counseling on a regular basis.  Ensures that staff is properly trained per customer requirements. 
  • Acts as a liaison between the facility and corporate office.  Educates employees on company policies and procedures, or directs them to the appropriate person. 
  • Provides information to facilitate coordination of overall organization distribution.  Collects information on present and future distribution needs. 
  • Arranges adequate space requirements for storage of products and develops changes in distribution techniques and practices. 
  • Reviews production and shipment records of all products to determine conformity with customer commitments. 
  • Evaluates and recommends shipping deadlines, and takes corrective action to eliminate behind schedule conditions. 
  • Ensures that all order cycle time metrics are achieved for the customer, and maintains accurate inventory records.
  • Ensures that the facility complies with relevant cleanliness and safety/OSHA parameters.  
  • Provides back-up assistance to all departments when needed.
  • Other duties as required.


  • Excellent verbal and written communication skills and the ability to effectively communicate with all levels of the organization.
  • Ability to take care of customer’s needs and proactively find solutions to work-related problems while following company procedures 
  • Proven computer proficiency with MS Office and logistics/warehouse management systems.   Datex experience a plus.  
  • Ability to perform work accurately and thoroughly. 
  • Strong leadership, coaching, and mentoring skills.


  • 5 to 10 years of related operations and management experience required,
    • Including experience in a high velocity business to business and business to consumer distribution environment (preferably with a 3PL).
  • B.S. degree in business or related field preferred
Standard Management (Manager/Supervisor of Staff)