Field Service Engineer

Reference Number: CMR04112016IL7
Location: Highland, IL US

Travel to various site installations for system startup, system maintenance, or to conduct a training seminar on systems and/or devices manufactured by The Company and other manufacturers. Design, build, and evaluate equipment required for jobs and projects. This position requires minimum supervision.

Analyze circuits used in company's devices and other manufacturers’ devices. Design circuits used in company's devices. Coordinate with the Field Service Coordinator, Training Coordinator, and customer to schedule service trips. Write trip reports describing the detail of the system, device failure, and actions taken. Review the system problem and solution with the System Design group. Travel to customer sites to oversee installations of equipment, perform system startup or required maintenance, provide instructions for customer maintenance, or repair equipment. Design, build, and test breadboard units required for jobs or projects with minimal supervision. Conduct tests requiring selection and adaptation of test equipment, and modification of test procedures. Release Acceptance Test Procedures (ATPs) and Acceptance Test Procedure Reports (ATPRs). Evaluate reports and recommend solutions to component and equipment failures. Represent The Company while at customer facilities. Typically, the Field Service Engineer will be the only technical person on the site. Assist Sales in determining cost responsibility. Provide technical support while at facilities. Assist in writing and refining instruction manuals. Write other project reports as assigned. Coordinate handling of required drawings, sketches, or other artwork with appropriate personnel. Perform other duties as assigned.
  • Extensive travel approximately 70% of the time.
  • Travel worldwide with little advance notice.
  • Bachelor’s Degree in Electrical Engineering or Associate’s Degree with electrical field experience.
  • Two years’ experience in design or field service engineering is desired.
  • Above average written and verbal communication skills.